AARP estimates that there are over 53 million caregivers across the United States1. This equates to roughly 1 in 6 employees providing unpaid care to family members or friends. While caring for loved ones can be deeply fulfilling, it also leads to increased stress, reduced productivity, and higher absenteeism. The ripple effect extends beyond the family unit, as colleagues and employers are also impacted.

To attract and retain top talent, employers have started to reprioritize caregiving benefits. Historically, organizations recognized a gap in child and adult care services, and have responded by offering onsite or nearby care centers along with backup care services to boost presenteeism. While these solutions addressed the immediate logistical challenge of caregiving, they often overlooked the emotional burden on caregiving employees.

Recently, forward-thinking employers have adopted a more holistic approach to caregiving, resulting in a more satisfied and engaged workforce. Caregiving benefits commonly fall into five categories: time off, financial support, referral services, care centers, and emotional support.

Time Off: This includes enhanced policies for parental or family leave and flexible work arrangements like hybrid or remote work, which allow employees to better manage their caregiving responsibilities. Employers may provide additional leaves on top of federal or stated mandated requirements.

Financial Support: Employers may offer stipends, dependent care assistance plans, subsidized child or backup care, or financial incentives linked to broader employee benefits, such as Health Savings Accounts or maternity care programs.

Referral Services: For employers with limited budgets, services such as care navigation, employee assistance programs (EAPs), and educational resources can offer significant support.

Care Centers: Larger employers with a geographically concentrated workforce may continue to offer onsite childcare centers or partner with external providers for backup child and adult care. This is particularly vital in regions with long childcare waitlists, an issue worsened by the COVID-19 pandemic when many in-home daycare providers did not reopen2.

Emotional Support: Perhaps the most critical, this category includes coaching, support groups, and integration with mental health services. While much attention is given to the transition into parenthood, fewer resources exist for employees who must care for aging parents with declining health, a role that can be devastating and isolating without proper support.

Though the return on investment (ROI) for caregiving benefits can be difficult to quantify, many employers find it results in reduced turnover, increased employee satisfaction, and fewer unplanned absences. This may also be an important benefit when working to recruit new employees. A phased approach that begins with lower cost options, builds awareness, and later expands the benefit offerings can be an effective strategy for organizations beginning this journey.

While caregiving support is advisable for all employers, it becomes essential when employee loyalty and work-life balance are core aspects of your company culture. Additionally, caregiving benefits can be a valuable negotiation point in union discussions, particularly when retention is a shared concern, and the workforce includes those in the “sandwich generation”—employees caring for both young children and aging parents3.

The easiest and fastest way to show you are a caring employer is simple. Care for your caregivers.

1AARP. (2020). Caregiving in the U.S. https://www.aarp.org/ppi/info-2020/caregiving-in-the-united-states.html
2Center for American Progress. (2021). The Child Care Crisis Causes Job Disruptions for More Than 2 Million Parents Each Year. https://www.americanprogress.org/article/child-care-crisis-causes-job-disruptions-2-million-parents-year/
3Pew Research Center. (2013). The Sandwich Generation: Rising Financial Burdens for Middle-Aged Americans. https://www.pewresearch.org/social-trends/2013/01/30/the-sandwich-generation/

Substance use disorder (SUD) is often discussed in relation to student health and wellness across colleges and universities. Just as important, but sometimes overlooked, are faculty, administrators, and staff who may be silently struggling with substance use or supporting loved ones who are.

When schedules are demanding and support systems may be limited, institutions can better support their workforce by offering comprehensive and stigma-free solutions related to SUD and recovery.

Understanding Substance Use Disorder

Substance use disorder is a chronic condition affecting millions of Americans.  It’s often characterized by the compulsive use of substances such as alcohol, prescription medication, or illicit drugs despite harmful consequences, with impacts felt across all socioeconomic, professional, and educational backgrounds.

According to the National Survey on Drug Use and Health, about one in eleven full-time workers struggles with SUD, and nearly 12 percent of U.S. adults live with someone in recovery. ¹

Why It Matters

Workplace cultures that reward overworking, multitasking, and perfectionism may add to the pressure.  In education specifically, faculty and staff may silently manage stress or avoid disclosing personal struggles out of fear for their careers or a desire to prioritize student health. Since academic institutions influence the broader community, unaddressed employee struggles can impact student experience, productivity, and retention.

Supporting recovery is more than a wellness initiative, it is a cultural responsibility and a strategic investment in employee wellbeing.

What Recovery-Supportive Workplaces Can Offer

Limitless options exist in supporting employees with substance use disorders or those who are caregivers for family and friends with similar challenges.  The most common is to provide programs that focus on this area, but perhaps even more important is to foster a culture that allows employees to take advantage of these programs and feel supported. 

Programs that should be considered include, but not be limited to, the following:

Employee Assistance Programs (EAPs)

EAPs can provide free counseling, treatment referrals, and crisis support. Promoting awareness and confidentiality is essential to building trust in these services.

Recovery-Focused Benefits Platforms

Some employers partner with vendors to provide treatment matching, sobriety coaching, medication-assisted treatment, and caregiver resources.

Flexible Leave Policies

Non-punitive leave for treatment and recovery can make it easier for employees to seek help. Review existing policies to ensure they support behavioral health needs.

Caregiver Support

Employees supporting a loved one through addiction need resources, too. Solutions that offer navigation support, stress management, and mental health care can ease the burden.

Training for Managers and HR

Educating leadership on how to recognize signs of SUD and refer employees to resources ensures the first response is supportive, not disciplinary.

Campus Recovery Communities

Some colleges have launched employee recovery groups or partnered with local organizations like AA or NA to provide safe, supportive spaces.

Breaking the Stigma

Regardless of the programs implemented, the culture within your organization can directly impact success.  Stigma remains one of the greatest barriers to seeking help. Misconceptions that SUD is a moral failing rather than a health condition prevent many from accessing support. This is especially true in academia, where self-sufficiency and achievement are often prioritized.

Using person-first language—such as “person with a substance use disorder” instead of “addict”—can help humanize and normalize these experiences. Institutions that model this language in policy and communication help shift the culture.

If this bias exists, it likely extends beyond SUD to all mental health or substance use concerns. Therefore, adopting a culture that actively works to break the stigma will help all employees.

1Substance Abuse and Mental Health Services Administration. 2022 National Survey on Drug Use and Health (NSDUH).
2SAMHSA National Helpline: https://www.samhsa.gov/find-help/national-helpline
3Shatterproof Treatment Atlas: https://treatmentatlas.org

Rapidly emerging technologies are now guiding patients through the complexities of the healthcare system and helping them receive care that best fits their individual needs. Artificial intelligence (AI) is being used to bridge gaps in healthcare access by supporting patient navigation, ensuring patients understand their options and are directed to the most appropriate providers, care settings, and treatment paths. Although many tools are working behind the scenes, the benefits to patients and providers are vast, but must be carefully monitored to avoid inadvertent consequences. 

Patient Data Management

Electronic health records (EHRs) store vast amounts of information, much of which is unstructured. Natural language processing (NLP), a subset of AI, can interpret and extract meaningful insights from these notes, making them useful for predicting diagnoses and delivering individualized care recommendations. This significantly improves data accessibility, especially when extracting information from scanned documents, which have long posed challenges. It also contributes to cost reduction and enhanced care quality. The ability to mine patient data will allow providers to more quickly assess care and make recommendations, sometimes based on systematic analysis.

Automated Communication

AI-powered chatbots and virtual health assistants are transforming communication in healthcare, enabling instantaneous, 24/7 interactions that improve patient engagement. These tools can respond to routine inquiries, offer care options, provide health advice, and remind patients about appointments or medications. This kind of around-the-clock support enhances convenience and personalization, making healthcare navigation more user-friendly and patient-centric.

Provider Matching and Scheduling

AI-driven scheduling platforms and algorithms help patients identify and access the most appropriate healthcare services while also improving operational efficiency for providers. These tools match patients with in-network providers based on personalized criteria such as location, insurance, and specialty. AI and machine learning applications can find appointment slots that meet patient needs, factoring in provider availability and urgency of care. One powerful feature is real-time adaptability, which enables appointment reallocation to accommodate urgent cases with minimal disruption. The result is reduced wait times, better resource allocation, greater transparency, and improved patient satisfaction.

AI Detection

AI is highly effective in identifying patterns and correlations to aid in the prediction and diagnosis of diseases. Several case studies highlight AI’s growing role in early detection and risk prediction for conditions such as cancer, diabetes, and heart disease, as well as other chronic illnesses. As machine learning and NLP algorithms are exposed to more data, their accuracy and reliability continue to improve. Early identification helps shape the course of treatment and enables timely intervention. Another cutting-edge advancement is symptom analysis and virtual triage, where patients can conduct self-assessments and receive guidance on when and where to seek care. This empowers patients with accessible information and helps reduce unnecessary visits to the emergency room.

The Future of AI-Powered Care Navigation

The use of AI in healthcare navigation will continue evolving and further revolutionize the patient experience. One major trend is the movement toward highly personalized care, with AI tailoring guidance to each patient’s unique needs. Future developments may include enhanced AI features in medical imaging for diagnostics and greater integration with wearable health monitoring technologies. While AI-powered navigation tools have already made significant progress, there remains vast potential to further streamline the patient journey and break down access barriers. This will ensure timely, effective, and patient-centered care.

Source: Maleki Varnosfaderani, S., & Forouzanfar, M. (2024). The Role of AI in Hospitals and Clinics: Transforming Healthcare in the 21st Century. Bioengineering (Basel, Switzerland), 11(4), 337. https://doi.org/10.3390/bioengineering11040337

CAs focus continues to grow on mental wellbeing and diversity, the concept of neurodiversity has garnered increasing attention. Neurodiversity refers to the range and variation in how human brains function, and includes conditions such as autism, ADHD, Tourette’s, dyslexia, dyspraxia, social anxiety disorders, and more. Recognizing and supporting these differences can foster inclusivity, innovation, and personal wellbeing. Cognitive wellness tools are playing a crucial role for employers looking to help all employees thrive.

Neurodiversity challenges the idea of a single “normal” brain type. It highlights that neurological differences are not deficits, but rather variations in processing, communication, and learning. While the potential benefits of hiring a diverse workforce are high, reports estimate that the unemployment rate in the U.S. for neurodivergent individuals is between 30% and 40%.[1] Embracing neurodiversity promotes equity in education, work, and healthcare by acknowledging the unique strengths and needs of each person. In addition, neurodivergent individuals may be highly skilled, more productive, and exhibit different strengths than neurotypical individuals, such as attention to detail or direct communication skills.

To address this gap, various tools—often referred to as cognitive wellness tools—have emerged. Cognitive wellness focuses on supporting brain health and functionality through personalized strategies. For neurodivergent individuals, this may include tools that assist with executive function, focus, emotional regulation, and sensory processing. Investing in cognitive wellness has been shown to reduce burnout and improve productivity—not just for neurodivergent individuals, but for all employees.

There are a variety of tools available:

  1. Digital Apps: Tools like MindMeister, Todoist, and Calm help with organization, mindfulness, and task management.
  2. Assistive Technology: Speech-to-text software, noise-canceling headphones, and screen readers enhance accessibility.
  3. Therapeutic Supports: Cognitive Behavioral Therapy (CBT) adapted for neurodivergence, occupational therapy, and coaching foster self-understanding and practical skills.
  4. Workplace & Educational Tools: Flexible work arrangements, sensory-friendly environments, and universal design principles empower success in diverse settings.

In addition, employers must comply with laws such as the Americans with Disabilities Act (ADA), which may extend to certain neurodivergent conditions, including autism or ADHD. This means that employers may be required to engage in the interactive process to ensure employees and prospective employees are provided with fair opportunities to succeed. Possible accommodations include:

Supporting neurodiversity through cognitive wellness tools is more than just a trend—it’s a necessary evolution. By integrating technology, therapy, and systemic accommodations, we can empower neurodivergent individuals to thrive and contribute their full potential in the workplace.

1 https://imagine.jhu.edu/blog/2022/10/05/neurodivergence-at-a-glance/

Every year, the Risk and Insurance Management Society (RIMS) hosts its annual RISKWORLD conference, bringing together thousands of risk professionals to collaborate, learn, and shape the future of the industry. Set against the vibrant backdrop of Chicago, RISKWORLD 2025 delivered a powerful mix of emerging insights, strategic innovation, and spirited connection.

1) The Rise of Artificial Intelligence (AI) and Emerging Tech

With the ever-changing landscape of leave and accommodation laws, staying compliant remains a top priority for employers. This year’s conference offered valuable insights into managing the intersection of federal and state regulations. Experts shared practical advice on how to avoid common mistakes and streamline compliance efforts across diverse workforces. Here are some noteworthy sessions:

2) Strategic Risk Management and Resilience Planning

This year reinforced that risk managers are no longer back-office advisors — they’re strategic partners at the leadership table. Many sessions emphasized using ERM and advanced analytics to drive proactive decision-making and build enterprise-wide resilience. Some hot-button presentations included:

3) Innovations in Leave and Accommodation Management

With regulatory pressure mounting and the climate crisis accelerating, environmental risk and ESG transparency were center stage this year. Organizations are expected not just to comply, but to lead. Some sessions I found notable include:

4) Strategic Risk Management and Resilience Planning

Captives continue to stand out as a sophisticated solution for managing volatility, and their presence at RISKWORLD 2025 was stronger than ever — especially considering ongoing market hardening and cost pressure. I wanted to spotlight the following presentations:

As always, RISKWORLD was more than just sessions and seminars, it was about connection, collaboration, and community. From insightful panels to spirited networking, this year’s conference underscored the expanding role of risk professionals in building organizational strength and foresight. The Spring team enjoyed every moment and is excited to see what next year’s conference has in store for us. We’ll see you at RISKWORLD 2026!

We are excited to announce that our Consultant, Aviel Shalev was named in Captive Review’s 2025 Ones to Watch. You can find the full list here.

We would like to congratulate all CICA leaders who were recognized in Captive Review’s Power 50, including our SVP, Prabal Lakhanpal. The list spotlights top figures in the captives space, you can read more here.

Every year, Captive Review releases their Power 50 list, which spotlights top professionals in the world of captive insurance. This year our SVP, Prabal Lakhanpal was featured on the list at #31. Check out the full article here.

Medical stop-loss coverage protects organizations that self-insure their health plans from catastrophic medical and prescription drug claims. It has long been a valuable tool for small- and medium-sized employers seeking to limit their financial exposure to unexpected, high-cost claims. However, as healthcare and insurance dynamics shift, even large employers are increasingly turning to stop-loss coverage, particularly through captive insurance models.

1. Hardening Markets and Rising Premiums

Insurance markets have been hardening, with factors such as the lingering effects of the COVID-19 pandemic, economic uncertainty, and climate-related disasters (e.g., California wildfires, Hurricane Milton, etc) driving up premiums. Providers face higher operational costs due to regulatory changes and rising healthcare utilization, pushing insurers to reassess risks and raise prices. For self-insured employers, these market shifts result in increased reinsurance costs and reduced flexibility.

Captive medical stop-loss programs offer protection from these rising premiums by allowing employers to control claims funding and reserves. Captives offer a more customized solution compared to traditional insurers, enabling companies to mitigate costs while maintaining financial stability.

2. Volatile Claims and High Costs

Healthcare claims have become more unpredictable, especially with the rise of costly specialty treatments such as gene therapies and cancer drugs. This unpredictability can make it difficult for employers to forecast healthcare costs. A well-structured medical stop-loss program smooths out this volatility, helping employers manage cash flow by transferring risk to a captive. This approach allows for more predictable healthcare spending, similar to a fixed-premium model, despite the fluctuating nature of claims.

3. Rising Healthcare Costs

Healthcare costs continue to rise sharply, projected to increase by 8% annually due to higher care utilization and rising specialty medication costs. Traditional cost-shifting methods like high-deductible plans are no longer sufficient. Medical stop-loss coverage through captives offers a long-term solution by allowing employers to establish formal reserves and fund future high-cost years. This enables them to take a proactive approach to managing healthcare costs while improving benefits offerings.

4. Enhanced Control and Transparency

Captive stop-loss programs give employers more control over plan design and claims management. With greater access to data, employers can make informed decisions about cost drivers and health management initiatives. They can also secure better rebates on pharmacy benefits, reducing overall spending. Employers using captives as a purchasing platform to carve out pharmacy benefits, see overall Rx spend decrease, often saving 15-30% on net pharmacy claims. Captives provide the flexibility to tailor coverage to an employer’s unique needs, aligning with broader financial and risk management strategies.

A Multi-Layered Protection Strategy

In a volatile healthcare environment, captive medical stop-loss coverage offers employers a customizable, multi-layered approach to risk management. It enables organizations to not only manage current challenges but also shape a sustainable future for their healthcare benefits.