Title:

AVP – Absence and Disability

Joined Spring:

I joined Spring in January 2024

Hometown:

Chesterfield, MA (near Northampton)

At Work Responsibilities:

I help employers navigate complex absence and disability laws and develop customized absence and disability programs that are both compliant and strategically aligned with their goals. Simultaneously, I support absence and disability vendors in developing and launching new products, from drafting policy forms to creating marketing collateral.

Outside of Work Hobbies/Interests:

Cycling, pickleball, gardening

Fun Fact:

In high school, my summer softball team made it to nationals 2 years in a row. I was an academic all-American squash player in college.

Do You Have Any Children?

Two amazing adult humans, ages 28 and 25 – and 3 equally awesome grandchildren with a 4th arriving at the beginning of 2026!

Favorite Band/Musician:

I have loved Melissa Etheridge since I played frisbee with her and her band on the lawn of my dorm at Smith College in 1990 and she signed my cassette of her first album! I have seen her in concert at least 20 times.

Favorite Book:

A Gentleman in Moscow

Our VP, TJ Scherer, was quoted in an article from Captive.com, titled “Property Captives Flourish Despite Softening Market”, he explained how the softening P&C market has allowed for more breathing room for employers; you can find the full article here.

Spring Consulting Group, an Alera Group Company, has been shortlisted in Captive Review’s 2025 US Awards in the following categories:

You can access the full shortlist here.

Spring Consulting Group, An Alera Group Company was listed as a finalist in Business Insurance’s 2025 U.S. Insurance Award Finalists. You can find the full list of finalists here.

Spring Consulting Group is contracted with the State of Maine to conduct actuarial studies of the Maine Paid Family & Medical Leave (PFML) trust fund. You can read the full press release here.

In today’s fast-paced world, the conversation around mental health has taken center stage in workplace wellness initiatives. As employers strive to create a more supportive and resilient workforce, integrating mental health resources into employee benefits and absence strategies has never been more critical.

According to the National Institute of Mental Health, nearly 1 in 5 U.S. adults live with a mental illness1. That number rises significantly among working-age adults, especially in high-stress professions or environments lacking psychological safety and support. This increased prevalence of mental illness leads to more time away from work, reduced ability to perform while present, and an increase disability claims incidence rates.

The Insurance Impact: Disability & Mental Health Claims

From a disability insurance standpoint, behavioral health-related disability claims are a major concern for Benefits and HR teams across the country. Mental health conditions like anxiety, depression, PTSD, and burnout are now among the leading causes of short term and long term disabilities.

A significant area of concern and recent discussion pertains to the common inclusion of a 24-month lifetime limitation for mental health-related claims in long term disability (LTD) policies. The consequence of this provision is that an employee whose disability stems from a mental health condition becomes ineligible for continued LTD benefits after a lifetime combined 24 months, even if they continue to meet the plan’s definition of disability. These limitations stand in contrast to individuals experiencing other types of disability, who are not subjected to an equivalent restriction. While the rationale for such limitations includes mitigating plan risk exposure by capping the duration and encouraging a return to work before prolonged disengagement, these provisions undeniably create a disparity in the treatment of individuals with different types of disabilities. Furthermore, they are frequently perceived as being at odds with the array of mental health initiatives that employers are increasingly implementing to address the escalating incidence of mental health issues within their workforce.

Tools to Help: Leveraging Absence and Benefits Strategy

Employers have the opportunity and, some would argue, the responsibility to take a proactive role in supporting mental health. Integrating meaningful mental health resources into leave and benefits programs is no longer optional. It is a critical business imperative. Leading organizations are stepping up to close the gap in several ways.

1. Employee Assistance Programs (EAPs) and Virtual Behavioral Health Programs

EAPs are often an underutilized resource, despite their potential to have a real, immediate impact. EAPs are employer-sponsored programs that are designed to help support employees’ health habits and well-being. Some common examples include counseling, substance abuse support, financial guidance, and legal advice. By actively promoting EAPs and embedding access points and reminders to employees throughout the leave process, employers can help support an employee’s mental health challenges.

To further assist employees with mental health concerns, employers can offer virtual Behavioral Health programs. These programs can significantly enhance employee mental health by expanding access to care and offering convenient and confidential support from anywhere. This accessibility helps overcome traditional barriers like stigma, travel, and scheduling conflicts, enabling earlier intervention and consistent engagement with mental health services. Ultimately, these programs empower employees to manage their well-being proactively, leading to improved overall health and productivity.

2. Financial Wellness Resources

Financial stress significantly impacts mental health. When employees grapple with issues like debt, budgeting difficulties, or unexpected expenses, they often experience heightened anxiety, reduced focus, and even physical symptoms2. This direct link underscores the importance of addressing financial well-being as a component of overall mental health support.

Employers can play a crucial role by offering financial counseling, whether through specialized vendors or as part of a broader EAP. This type of support helps employees navigate their financial challenges, which in turn can alleviate the associated mental burden. When an employee takes leave for mental health reasons, integrating recovery resources with financial guidance can create a more holistic approach, promoting greater well-being and facilitating a smoother return to work.

3. Integrated Absence Management Programs

Forward-looking integrated absence management programs take a holistic view of why an employee may be absent from work, coordinating federal protections such as the Family Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA), state leave programs, and employer-specific offerings. Taking an integrated approach not only streamlines compliance, but also allows for early intervention and triage, ensuring that mental health needs are identified and addressed as part of the overall leave experience.

The Bigger Picture: Prevention and Culture

Prevention remains the most cost-effective approach. Employers can have an impact by building a workplace culture where mental health is normalized and where resources are visible and accessible. Communication is also key. In addition to formal programs and benefits, employers can provide employees with education and resources such as Alera Group’s Mental Health Awareness Toolkit, which provides employers with email templates, campaigns, and more to help support employee wellbeing and keep their colleagues informed about what resources they have.

Employers that prioritize mental well-being as part of their overall strategy are seeing positive results across the board. These include shorter claim durations, higher employee engagement, and reduced turnover. Mental health challenges are not going away, and the workplace plays a key role in both creating and addressing these issues. By utilizing tools like EAPs, virtual Behavioral Health programs, financial counseling, and integrated absence programs, employers can reduce the long-term costs and disruptions of behavioral health-related absence, while helping their employees lead healthier lives.

1National Institute of Mental Health (NIMH), “Mental Illness,” 2023. https://www.nimh.nih.gov/health/statistics/mental-illness
2Debrosky, “Why Are Mental Health Disability Claims Denied More Often? Insights from Mark DeBofsky on Main & Wall” 2024. https://www.debofsky.com/articles/denied-mental-health-disability-claims/#:~:text=Most%20long%2Dterm%20disability%20policies,which%20creates%20an%20unfair%20distinction.
3American Psychological Association (APA), “Stress in America: The State of Our Nation,” 2023. https://www.apa.org/news/press/releases/stress

AARP estimates that there are over 53 million caregivers across the United States1. This equates to roughly 1 in 6 employees providing unpaid care to family members or friends. While caring for loved ones can be deeply fulfilling, it also leads to increased stress, reduced productivity, and higher absenteeism. The ripple effect extends beyond the family unit, as colleagues and employers are also impacted.

To attract and retain top talent, employers have started to reprioritize caregiving benefits. Historically, organizations recognized a gap in child and adult care services, and have responded by offering onsite or nearby care centers along with backup care services to boost presenteeism. While these solutions addressed the immediate logistical challenge of caregiving, they often overlooked the emotional burden on caregiving employees.

Recently, forward-thinking employers have adopted a more holistic approach to caregiving, resulting in a more satisfied and engaged workforce. Caregiving benefits commonly fall into five categories: time off, financial support, referral services, care centers, and emotional support.

Time Off: This includes enhanced policies for parental or family leave and flexible work arrangements like hybrid or remote work, which allow employees to better manage their caregiving responsibilities. Employers may provide additional leaves on top of federal or stated mandated requirements.

Financial Support: Employers may offer stipends, dependent care assistance plans, subsidized child or backup care, or financial incentives linked to broader employee benefits, such as Health Savings Accounts or maternity care programs.

Referral Services: For employers with limited budgets, services such as care navigation, employee assistance programs (EAPs), and educational resources can offer significant support.

Care Centers: Larger employers with a geographically concentrated workforce may continue to offer onsite childcare centers or partner with external providers for backup child and adult care. This is particularly vital in regions with long childcare waitlists, an issue worsened by the COVID-19 pandemic when many in-home daycare providers did not reopen2.

Emotional Support: Perhaps the most critical, this category includes coaching, support groups, and integration with mental health services. While much attention is given to the transition into parenthood, fewer resources exist for employees who must care for aging parents with declining health, a role that can be devastating and isolating without proper support.

Though the return on investment (ROI) for caregiving benefits can be difficult to quantify, many employers find it results in reduced turnover, increased employee satisfaction, and fewer unplanned absences. This may also be an important benefit when working to recruit new employees. A phased approach that begins with lower cost options, builds awareness, and later expands the benefit offerings can be an effective strategy for organizations beginning this journey.

While caregiving support is advisable for all employers, it becomes essential when employee loyalty and work-life balance are core aspects of your company culture. Additionally, caregiving benefits can be a valuable negotiation point in union discussions, particularly when retention is a shared concern, and the workforce includes those in the “sandwich generation”—employees caring for both young children and aging parents3.

The easiest and fastest way to show you are a caring employer is simple. Care for your caregivers.

1AARP. (2020). Caregiving in the U.S. https://www.aarp.org/ppi/info-2020/caregiving-in-the-united-states.html
2Center for American Progress. (2021). The Child Care Crisis Causes Job Disruptions for More Than 2 Million Parents Each Year. https://www.americanprogress.org/article/child-care-crisis-causes-job-disruptions-2-million-parents-year/
3Pew Research Center. (2013). The Sandwich Generation: Rising Financial Burdens for Middle-Aged Americans. https://www.pewresearch.org/social-trends/2013/01/30/the-sandwich-generation/

Substance use disorder (SUD) is often discussed in relation to student health and wellness across colleges and universities. Just as important, but sometimes overlooked, are faculty, administrators, and staff who may be silently struggling with substance use or supporting loved ones who are.

When schedules are demanding and support systems may be limited, institutions can better support their workforce by offering comprehensive and stigma-free solutions related to SUD and recovery.

Understanding Substance Use Disorder

Substance use disorder is a chronic condition affecting millions of Americans.  It’s often characterized by the compulsive use of substances such as alcohol, prescription medication, or illicit drugs despite harmful consequences, with impacts felt across all socioeconomic, professional, and educational backgrounds.

According to the National Survey on Drug Use and Health, about one in eleven full-time workers struggles with SUD, and nearly 12 percent of U.S. adults live with someone in recovery. ¹

Why It Matters

Workplace cultures that reward overworking, multitasking, and perfectionism may add to the pressure.  In education specifically, faculty and staff may silently manage stress or avoid disclosing personal struggles out of fear for their careers or a desire to prioritize student health. Since academic institutions influence the broader community, unaddressed employee struggles can impact student experience, productivity, and retention.

Supporting recovery is more than a wellness initiative, it is a cultural responsibility and a strategic investment in employee wellbeing.

What Recovery-Supportive Workplaces Can Offer

Limitless options exist in supporting employees with substance use disorders or those who are caregivers for family and friends with similar challenges.  The most common is to provide programs that focus on this area, but perhaps even more important is to foster a culture that allows employees to take advantage of these programs and feel supported. 

Programs that should be considered include, but not be limited to, the following:

Employee Assistance Programs (EAPs)

EAPs can provide free counseling, treatment referrals, and crisis support. Promoting awareness and confidentiality is essential to building trust in these services.

Recovery-Focused Benefits Platforms

Some employers partner with vendors to provide treatment matching, sobriety coaching, medication-assisted treatment, and caregiver resources.

Flexible Leave Policies

Non-punitive leave for treatment and recovery can make it easier for employees to seek help. Review existing policies to ensure they support behavioral health needs.

Caregiver Support

Employees supporting a loved one through addiction need resources, too. Solutions that offer navigation support, stress management, and mental health care can ease the burden.

Training for Managers and HR

Educating leadership on how to recognize signs of SUD and refer employees to resources ensures the first response is supportive, not disciplinary.

Campus Recovery Communities

Some colleges have launched employee recovery groups or partnered with local organizations like AA or NA to provide safe, supportive spaces.

Breaking the Stigma

Regardless of the programs implemented, the culture within your organization can directly impact success.  Stigma remains one of the greatest barriers to seeking help. Misconceptions that SUD is a moral failing rather than a health condition prevent many from accessing support. This is especially true in academia, where self-sufficiency and achievement are often prioritized.

Using person-first language—such as “person with a substance use disorder” instead of “addict”—can help humanize and normalize these experiences. Institutions that model this language in policy and communication help shift the culture.

If this bias exists, it likely extends beyond SUD to all mental health or substance use concerns. Therefore, adopting a culture that actively works to break the stigma will help all employees.

1Substance Abuse and Mental Health Services Administration. 2022 National Survey on Drug Use and Health (NSDUH).
2SAMHSA National Helpline: https://www.samhsa.gov/find-help/national-helpline
3Shatterproof Treatment Atlas: https://treatmentatlas.org

Rapidly emerging technologies are now guiding patients through the complexities of the healthcare system and helping them receive care that best fits their individual needs. Artificial intelligence (AI) is being used to bridge gaps in healthcare access by supporting patient navigation, ensuring patients understand their options and are directed to the most appropriate providers, care settings, and treatment paths. Although many tools are working behind the scenes, the benefits to patients and providers are vast, but must be carefully monitored to avoid inadvertent consequences. 

Patient Data Management

Electronic health records (EHRs) store vast amounts of information, much of which is unstructured. Natural language processing (NLP), a subset of AI, can interpret and extract meaningful insights from these notes, making them useful for predicting diagnoses and delivering individualized care recommendations. This significantly improves data accessibility, especially when extracting information from scanned documents, which have long posed challenges. It also contributes to cost reduction and enhanced care quality. The ability to mine patient data will allow providers to more quickly assess care and make recommendations, sometimes based on systematic analysis.

Automated Communication

AI-powered chatbots and virtual health assistants are transforming communication in healthcare, enabling instantaneous, 24/7 interactions that improve patient engagement. These tools can respond to routine inquiries, offer care options, provide health advice, and remind patients about appointments or medications. This kind of around-the-clock support enhances convenience and personalization, making healthcare navigation more user-friendly and patient-centric.

Provider Matching and Scheduling

AI-driven scheduling platforms and algorithms help patients identify and access the most appropriate healthcare services while also improving operational efficiency for providers. These tools match patients with in-network providers based on personalized criteria such as location, insurance, and specialty. AI and machine learning applications can find appointment slots that meet patient needs, factoring in provider availability and urgency of care. One powerful feature is real-time adaptability, which enables appointment reallocation to accommodate urgent cases with minimal disruption. The result is reduced wait times, better resource allocation, greater transparency, and improved patient satisfaction.

AI Detection

AI is highly effective in identifying patterns and correlations to aid in the prediction and diagnosis of diseases. Several case studies highlight AI’s growing role in early detection and risk prediction for conditions such as cancer, diabetes, and heart disease, as well as other chronic illnesses. As machine learning and NLP algorithms are exposed to more data, their accuracy and reliability continue to improve. Early identification helps shape the course of treatment and enables timely intervention. Another cutting-edge advancement is symptom analysis and virtual triage, where patients can conduct self-assessments and receive guidance on when and where to seek care. This empowers patients with accessible information and helps reduce unnecessary visits to the emergency room.

The Future of AI-Powered Care Navigation

The use of AI in healthcare navigation will continue evolving and further revolutionize the patient experience. One major trend is the movement toward highly personalized care, with AI tailoring guidance to each patient’s unique needs. Future developments may include enhanced AI features in medical imaging for diagnostics and greater integration with wearable health monitoring technologies. While AI-powered navigation tools have already made significant progress, there remains vast potential to further streamline the patient journey and break down access barriers. This will ensure timely, effective, and patient-centered care.

Source: Maleki Varnosfaderani, S., & Forouzanfar, M. (2024). The Role of AI in Hospitals and Clinics: Transforming Healthcare in the 21st Century. Bioengineering (Basel, Switzerland), 11(4), 337. https://doi.org/10.3390/bioengineering11040337