Spring Spotlight: Lai-Sahn Hackett

The term “consultant” is fairly vague, the term “actuary” is fairly confusing, and the term “captive insurance” is fairly unknown among many crowds. We’re looking to clear things up and put some faces to our name, especially since we’ve been blooming with new team members lately. So we’re bringing you a behind-the-scenes look at Spring to give you a better understanding of the people behind our work with our bi-weekly Spring Spotlight, starting with Lai-Sahn.

Lai-Sahn Hackett

Title: Consultant

Joined Spring in: June of 3013

At work: Lai-Sahn is a force to be reckoned with when it comes to Spring’s absence management consulting arm, helping clients to effectively manage any and all employee leaves (such as maternal or disability). She is particularly involved in market research, heading up various benchmarking surveys so we have insights and data to intelligently advise our clients.

Outside-of-work: When not buried in research data, Lai-Sahn can be found outside running. She is an avid runner and participates in a few races a year.

Favorite season: “Fall, because it’s good for running and I like the leaves.” (See, we didn’t force Spring upon her).

Favorite flower: Daisy.

Favorite food: Ice cream – coffee oreo is her fave flavor.

Favorite part about working at Spring: “The people. I really like my team. We also have a great location – I love being in downtown Boston.”

What is your spirit animal? “Probably a panda…that’s my login icon on my computer. I just love them and they’re also clumsy like me.”


Account Manager, Employee Benefits

Position Overview:

The Account Manager will be responsible for the day to day servicing and satisfaction of existing employee benefits and financial services clients and prospects. This position will be based in Boston, MA.

Position Responsibilities:

  • Manage and drive the client renewal/marketing process including gathering information, preparing and analyzing data, developing RFP and client proposals and working directly with clients
  • Administer the client open enrollment process including vendor management and implementation
  • Handle group and individual sales processes with prospects and up-sell other Spring products and services to existing clients
  • Take phone calls, and address written and email inquiries from existing clients as well as assist in the sale and implementation of prospects
  • Proactively advise clients and provide consistent client service in resolving day to day service issues such as eligibility, coverage, claims issues, billing issues and COBRA assistance, etc.
  • Maintain strong Insurance carrier, service providers and client relationships
  • Assist in cultivating client relationships by understanding client needs and articulating Spring’s services and resources
  • Handle calls, leads and clients with strong data entry and typing skills
  • Utilize the Spring agency management and client portal programs
  • Take part in individual projects and marketing program support activities when necessary
  • Provide weekly, monthly and ad-hoc reporting


  • Bachelor’s degree with 4-6 years related employee benefits experience
  • Life, Accident and Health License required
  • Ability to work independently
  • Exceptional attention to detail, reliability and organizational skills
  • Ability to multi-task, work under pressure in a fast-paced environment and meet tight deadlines
  • Strong Presentation skills
  • Excellent verbal and written communication and customer service focused skills
  • Experience with insurance agency management systems
  • Strong Microsoft Office skills, including Word, Excel, PowerPoint and Outlook
  • Ability to travel regionally when needed

Group Benefits Reserving Actuary

Spring Consulting Group, LLC is looking for an individual to develop retiree medical reserving and valuation and provide actuarial support and subject matter experience in some or all of our key business areas. The individual will work out of our Boston office.

The ideal candidate will have an FSA designation, 4+ years experience in developing reserves for life, LTD and other group products and meet the AAA qualification standards for signing reserve statements in these areas.


  • Orientation towards product development, new funding opportunities and business development
  • Oral and written communications skills, with expertise in technical writing to support actuarial opinions
  • Strong attention to detail, analytical and problem solving skills
  • High level of responsiveness and dependability
  • Flexibility to adapt to a dynamic, fast-paced, team environment
  • Ability to meet deadlines and manage multiple tasks
  • Proficiency in all aspects of financial modeling and analytical techniques
  • Proven research capability and strong technical skills


  • Enhancement of tools and performance of captive feasibility studies with respect to retiree medical, life and other employee benefits
  • Research reserving requirements in various trusts and captive insurance company domiciles
  • Preparation and signing of reserve statements for captives
  • Technical support and subject matter expertise
  • Product development in areas including employee benefits funding, captive insurance and health care design
  • Building financial and analytical models in support of various project initiatives


The Analyst will assist junior and senior consultants in the following areas:

  • Research and analysis around benefit products such as retirement and pension, health care, life insurance and disability
  • Data collection and financial analysis
  • Marketing and proposal support
  • Special projects
  • Other duties as required

The ideal candidate will have an interest in Human Resources, Health & Welfare Benefits or Business and Financial Management.

In addition, they will possess:

  • Strong attention to detail, analytical and problem solving skills
  • High level of responsiveness and dependability
  • Flexibility to adapt to a dynamic, fast-paced environment
  • Ability to meet deadlines and manage multiple tasks
  • Ability to work well in a team environment
  • Proven research capability and technical writing skills
  • Strong computer skills in Microsoft Excel, Word and PowerPoint

Consulting Analyst

The Consulting Analyst will provide support to senior consultants and project team members in the following areas:

  • Provide a high level of quality service, professionalism and commitment to a group of clients
  • Work with the team and interface with clients to resolve issues, review contracts, documents and consulting deliverables for completeness and accuracy
  • Prepare marketing proposals and administer/implement new client installations and renewals
  • Support the consulting team in the areas of project management, workload and day to day assignments
  • Other duties as required

The ideal candidate will have a bachelor’s degree in business or a related discipline and 1-3 years experience in the Employee Benefits, Human Resources or Finance field with either a large employer or financial services provider, and technical knowledge in some or all of the areas we serve. Interest in completing the CEBS, CLU, and/or ARM designations. Life and Health License preferred. Key characteristics will include:

  • Action orientation and high level of enthusiasm
  • Ability to analyze data, interpret findings and effectively communicate (in both oral and written forms) across multiple levels and audiences
  • High degree of customer focus
  • Proven project management capabilities and use of various tools and communication methods
  • Flexibility to adapt to a dynamic, fast-paced, team environment
  • Proficiency with Microsoft Excel, Word and PowerPoint

Spring Consulting Group Careers

Spring is a leading professional services firm that provides consulting and actuarial services in employee benefits and risk management. Spring’s breadth of industry knowledge makes them the partner of choice for insurers, employers and other insurance and financial services companies seeking innovative solutions to complex risk and employee benefits issues.

In recognition of its work, Spring has been awarded a number of industry accolades around its consulting and brokerage capabilities – Top Employee Benefits Consultant, Risk Innovator and Power Broker from Risk and Insurance; Innovation award and Women to Watch from Business Insurance; 8 patents; and the HPHC broker award.

For its associates, Spring offers a fast paced intellectually stimulating environment focused on meeting the challenges of its sophisticated clients. We seek suitable candidates at all levels who are ready to take their career to the next level. As a base, they should have technical/management/actuarial expertise in the areas we serve (healthcare, disability, life insurance, absence management, retirement and risk management).

Here is a listing of our current and anticipated job openings. Unless otherwise noted, all of these positions are located in our Boston, Massachusetts headquarters. Click on the job title to find out more about the position and to apply. We look forward to chatting with you soon!

Current Job Openings:

Spring provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Spring complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.